Agenda 24.10.2013

International Public Sector Effectiveness Conference

October 24, 2013 Vilnius

All presentations will be given in English except those marked with –

Color values of the presentations

Public sector, state owned companies, services, projects Courts, Judicial system Healthcare Public Procurement

Agenda

Register

StartTELE2 main scene
5.1

09:00

Opening speech

Gediminas Kirkilas, Deputy Speaker of the Parliament of Lithuania, Chair of the Committee on European Affairs (Lithuania)

09:10

Increasing government’s capacity to do more good

Ken Miller, Founder of the Change and Innovation Agency (USA)

- The one and only thing government needs to focus on to get out of this crisis.

- How government can perform its vital functions 80% faster at less cost with better quality.

- The DNA of government complexity and how we can genetically modify it.

- How to spot the “moldy” thinking that is making us all sick.

- How to get rid of 40% of your agency’s workload.

- Where the hidden costs of government are.

- What the next generation of customers and employees are going to do to your operations.

- Why technology isn’t the answer.

Tags:
#processes #value #effectiveness #people #employees

10:30

Coffee break

StartTELE2 main scene
5.1
5.25.35

11:00

Electronic public procurement: a way to buy more effective

Rasa Noreikienė, Vice Minister of Economy of the Republic of Lithuania (Lithuania)

- 13% of Lithuanian GDP is spent for public procurement. How to increase effectiveness of those expenses?

- How can we benefit from moving to electronic only public procurement?

- Why is it worth to buy in centralised way?

- How did Lithuania succeed to reach 90% of public procurement tenders are electronic?

- Why do we support EU initiative to move to absolutely electronic procurement process: from the tender announcement to the payment ?

Tags:
#public procurement #business environment #EU presidency

Increase quality, decrease stress in a hospital

Pieter E. Buwalda, Manager Hospital Operations Programs, Nij Smellinghe Hospital in Drachten (The Netherlands)

Gijs Andrea, Consultant, implementor, trainer at House of TOC, Education Implementation Management Consultancy (The Netherlands)

- How to improve the quality of healthcare services using managerial tools.

- How to improve the quality of care AND decrease the workload on nurses and doctors with the same amount of patients treated.

- How to decrease occupation of beds?

- How to decrease length of stay?

Tags:
#hospitals #effectiveness #patients

Justice in Time: applying TOC to the law courts system in Israel

Shimeon Pass, expert in Value Enhancement and implementation of advanced management concepts (Israel)

- Eliminating judges' wasted time and the complete kit concept.

- Continuous hearing of evidence sessions.

- Can a case be approached as a project?

- Is 'fair' distribution of dossiers among judges really effective?

- Written or oral summations?

- How 'long' should the verdict document be?

- The role of legal aides.

- Controlled release of dossiers to the judges by the double Drum-Buffer-Rope (dDBR) mechanism.

Tags:
#courts #effectiveness #judges #cases

Maximizing “Profit” in a Non-profit Organization

Milda Dargužaitė, Managing Director, Invest Lithuania

- Identification of main problems and bottle necks.

- Strategy Development.

- Strategy Implementation: Setting up goals, Process Optimization and Competencies Allocation.

- Results Achieved After one Year.

Tags:
#processes #effectiveness #measurements #results

12:00

Lunch

StartTELE2 main scene
5.1
5.25.35

13:00

Raising Performance of Courts in Difficult Times

Kevin Sadler, Director of Civil, Family & Tribunals, Her Majesty's Courts and Tribunals Service (United Kingdom)

- How despite the impact of the global economic situation HMCTS delivers a more efficient service.

- How it brings significant savings through the embedding of continuous improvement practices at the same time.

- What are HMCTS plans to achieve even more in the coming years through a more radical approach.

Tags:
#courts #Lean #cases #productivity #flow

Public Sector Procurement - does it really ensure Value for Money?

Simon Steele, CEO, PMMS Consulting Group (United Kingdom)

- Not all categories of spend are equal.

- Cost does not equal price.

- A tender is not an exciting thing to receive.

- Why bidding does not always deliver the lowest price.

- You will need the best suppliers more than they need you.

- When to pay for results and when to pay for effort.

- Competition sometimes leads to higher cost and worse performance. What is the alternative?

Tags:
#public procurement #effectiveness #value

How to Identify and Unlock inherent potential within government to achieve more with less in less time

Dr. Alan Barnard, CEO, Goldratt Research Labs (South Africa)

- A large and growing gap between the growth in demand for basic services and limited supply capacity.

- How to identify how capacity and time is lost?

- resolve conflicts to capitalize on capacity opportunities

- TOC approach in both City Councils in Africa as well as from local government agencies in the USA.

Tags:
#effectiveness #productivity #waste #services #projects

How to Achieve Superior Performance Improvement by Integrating Constraints Management with Lean and Six Sigma : Examples from Government, Public Services and Healthcare

Dr. Bahadir Inozu, CEO, NOVACES, LLC (USA)

- Focusing on everything is synonymous with not focusing on anything.

- Flow concept in public sector.

- Complementary features of Integration of best practices.

- Purpose, focus and application guidelines of Constraints Management, Lean and Six Sigma.

- Reaching operational excellence: systematic tools that turn any organisation into Best-In-Class one.

Tags:
#effectiveness #Lean #TOC #Six Sigma #hospitals

13:50

Move to next session

StartTELE2 main scene
5.1
5.25.35

14:00

Petras Masiulis, CEO, TELE2 (Lithuania)

Topic to be updated shortly...

Tags:
#transparency #public procurement #EE #savings

Why governments fail public sector improvement reforms (and why sometimes not)

Remigijus Šimašius, Member of Parliament, former Minister of Justice (Lithuania)

- Any reform to be successful we need support from all 3 parties: politicians, public servants and society.

- In practice, usually at least one of necessary elements is missing.

- Types of measurements.

- 'Tell what you intend to do and do what you say'

- How to make opponents and people from indifference circle to become supporters of a reform?

- How to behave when support is partial and how to achieve full support on the way.

- Proven examples from Business inspection reform in Lithuania.


Impact of measurements in the process of improvement

Nerius Jasinavičius, CEO, TOC Sprendimai
(Lithuania)

- You can't improve what you can't measure.

- Features of measurements of non-for-profit organisations.

- Types of measurements.

- How to evaluate performance of an institution as a complex system?

- How to evaluate performance of subdivisions?

- Measurements of service delivery process.

Tags:
#goal #measurements #focus #productivity

Uncertainty in the judicial process. Overcoming superstitions

Audrius Cininas, The judge of Vilnius district court (Lithuania)

- Orthodoxical legislation is a constraint.

- Buffer issue. How much time the new case should be “matured” before pretrial and trial proceedings begin.

- Reducing of the waste time of the judges. Hearings versus paperwork.

- Are judges really a constraint of the judicial system?

- Criteria of efficiency and quality of judicial proceedings and rulings.

Tags:
#courts #flow #waste #judges #cases #trials

Enhancing the performance of public healthcare systems: achieving more with existing resources

Shimeon Pass, expert in Value Enhancement and implementation of advanced management concepts (Israel)

- Dealing with the complexity of the full scale hospital.

- How can we better synchronize the in-coming stream of patients (from the ER to the internal medicine wards) with the release of patients from wards?

- How do we eliminate the wasted time of physicians and nurses?

- The complete kit concept in ORs, imaging clinics, admission processes and requests for expert opinion.

- Time-based control over the progress of the treatment plan.

- How do we eliminate unnecessary (and risky) waiting times of patients?

Tags:
#hospitals #effectiveness #flow #patients #queues

14:50

Coffee break

StartTELE2 main scene
5.1
5.25.35

15:10

How to Implement TOC Principles and Tools in State Government and Achieve Great Results: Utah’s Story

Kristen Cox, Executive Director, Governor’s Office of Management and Budget (USA)

Greg Gardner, Director of Operational Excellence for Utah Governor’s Office of Management and Budget (USA)

- Overview of the SUCCESS Framework.

- Introduction of Utah’s measurement criteria.

- Introduction to the SUCCESS Management Information System (SMIS).

-Utah’s use of additional tools to assist agencies achieve great results.

-Utah’s progress to anchor the budgeting process to performance.

- Status of implementing the SUCCESS Framework across Utah’s 24 Cabinet agencies.

Tags:
#measurements #effectiveness #TOC #processes #services

Effective procurement of construction and major investment projects: give your citizens 25% more while spending the same

Ian Hepinstall, MD of PMMS Middle East (UAE)

- In order to significantly reduce project duration and cost the procurement approach also needs changing.

- The proven approaches to selection and procurement that really work.

- How to deliver projects on-time in less time, to budget for lower cost, and without compromising on scope and quality?

- What habits will need to be changed, and what suppliers will need to be coached and developed?

- How to spend the same as you do today, but giving your citizens 25% more improved roads, parks and systems that enhance their daily lives?

Tags:
#public procurements #effectiveness #projects #value

Why do we need an effective public sector and how workers help in building it

Klaus Heeger, Secretary General of the European Confederation of Independent Trade Unions (Germany)

Why do we need, now more than ever, a strong, effective and performing public sector?

What challenges are public sector workers currently facing?

How do we address the problems in the public sector?

Tags:
#public sector #problems #challenges #trade unions #EU

How to heal healthcare organisations? Symptoms, root causes and solutions

Stasys Gendvilis, President of the Association Of Hospital Managers Physicians Of Lithuania


Mykolas Truncė, healthcare management expert (Lietuva)

- Insufficient funding: chronic decease or short term inflammation?

- Huge workload for low salary - what can expect those who haven't emigrated yet?

- Confrontation of doctors and society caused by "free treatment" declaration

- Causes of insufficient effectiveness of patient services.

- Management of healthcare organisations: how to measure performance and effectiveness of changes?

Tags:
#healthcare #effectiveness #hospitals #results #measurements #value

Presentation in Lithuanian

16:00

Move to next session

StartTELE2 main scene
5.1
5.25.35

16:10

Can you have it, without having it?

Alex Klarman, CEO, Goldratt Institute - Israel (Israel)

- Mega-projects versus large projects.

- Tools for uncertainty-management in mega-projects.

- Cooperating with the investor, contractors and subcontractors, vendors and internal and external control bodies.

Tags:
#projects #effectiveness #mega-projects #Critical Chain

Discussion with the participants: how to make public procurement more effective

Žydrūnas Plytnikas, Director of Public Procurement Office (Lithuania)


Moderator - Deividas Soloveičikas, Managing partner, MAQS Law Firm (Lithuania)

Tags:
#public procurement #Lithuania #lowest price #value #VPT

Discussion will be held in Lithuanian language

17:00

The end

Register or see the workshops of the next day

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Quick agenda

StartTELE2 main scene
5.1
5.25.35
StartTELE2 main scene
5.1
5.25.35
9:00
Opening speech

Gediminas Kirkilas, Deputy Speaker of the Parliament of Lithuania, Chair of the Committee on European Affairs (Lithuania)

9:10
Increasing government’s capacity to do more good

Ken Miller (USA)

10:30
Coffee break
11:00
Electronic public procurement: a way to buy more effective

Rasa Noreikienė (Lithuania)

Increase quality, decrease stress in a hospital

Pieter E. Buwalda (The Netherlands)





Gijs Andrea (The Netherlands)

Justice in Time: applying TOC to the law courts system in Israel

Shimeon Pass (Israel)

Maximizing “Profit” in a Non-profit Organization

Milda Dargužaitė (Lithuania)

12:00
Lunch
13:00
Raising Performance of Courts in Difficult Times

Kevin Sadler (United Kingdom)

Public Sector Procurement - does it really ensure Value for Money?

Simon Steele (United Kingdom)

How to Identify and Unlock inherent potential within government to achieve more with less in less time

Dr. Alan Barnard (South Africa)

How to Achieve Superior Performance Improvement by Integrating Constraints Management with Lean and Six Sigma : Examples from Government, Public Services and Healthcare

Dr. Bahadir Inozu (USA)

13:50
Move to next session
14:00

Petras Masiulis (Lithuania)

Why governments fail public sector improvement reforms (and why sometimes not)

Remigijus Šimašius (Lithuania)


Impact of measurements in the process of improvement

Nerius Jasinavičius (Lithuania)

Uncertainty in the judicial process. Overcoming superstitions

Audrius Cininas (Lithuania)

Enhancing the performance of public healthcare systems: achieving more with existing resources

Shimeon Pass (Israel)

14:50
Coffee break
15:10
How to Implement TOC Principles and Tools in State Government and Achieve Great Results: Utah’s Story

Kristen Cox (USA)




Greg Gardner (USA)

Effective procurement of construction and major investment projects: give your citizens 25% more while spending the same

Ian Hepinstall (UAE)

Why do we need an effective public sector and how workers help in building it

Klaus Heeger (Germany)

How to heal healthcare organisations? Symptoms, root causes and solutions

Stasys Gendvilis (Lithuania)




Mykolas Truncė (Lithuania)

Presentation in Lithuanian

16:00
Move to next session
16:10
Can you have it, without having it?

Alex Klarman (Israel)

Discussion with the participants: how to make public procurement more effective

Žydrūnas Plytnikas (Lithuania)



Moderator - Deividas Soloveičikas (Lithuania)



Discussion will be held in Lithuanian language

17:00
The end

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