- Topic:How to Implement TOC Principles and Tools in State Government and Achieve Great Results: Utah’s Story
- Speaker:Greg Gardner, USA
- Occupation:Director of Operational Excellence for Utah Governor’s Office of Management and Budget
- About speaker:Greg Gardner is currently serving as the Director of Operational Excellence for Utah Governor’s Office of Management and Budget.
Greg is one of key members of the team working to implement the SUCCESS Framework strategy – a tool to assist agencies in applying operational excellence tools to across Utah state government.
Before current appointment, Greg served as the Deputy Director for the Utah Department of Workforce Services (DWS). In this capacity Greg oversaw all of the department’s administrative functions including operational excellence, finance, administrative services, legal, internal audit, communications, workforce research and analysis, employee development, human resources, and information technology.
As the former Director of Job Training, Greg also played a vital role in the creation of the Utah Department of Workforce Services. Under the direction of former Governor Michael O. Leavitt, the Department of Workforce Services was created in 1997 and merged together all the employment and training and “welfare to work” programs within the state.
During his 30 year career in state government, Greg’s responsibilities have always included an IT management role, including an appointment as DWS Director of Information Technology for four years. In December 2003, Greg was asked to serve as the DWS executive sponsor over the Electronic Resource and Eligibility Product (eREP) project – the largest IT project ever undertaken by the State of Utah. He has also served as the deputy director over DWS operations.
Greg’s current assignment and previous work as deputy director over operations bring the unique opportunity and ability to align the department’s operational excellence initiatives with front-line services and technology. Greg was first trained in TOC principles and thinking practices in 2010 and has shared his knowledge of evaporating clouds and interference diagrams with staff at all levels of the department. With this knowledge, DWS staff have successfully identified constraints and hidden capacity. His work has been instrumental to the department’s success in identifying and implementing Throughput Operating Strategies (TOS), measures, and targets in all areas of department operations.
Greg holds a BA degree in marketing and an MS degree in human resource economics, both from the University of Utah.
Topic of the presentation
How to Implement TOC Principles and Tools in State Government and Achieve Great Results: Utah’s Story
The problem or challenge in state government is that federal and state funding resources are diminishing while customer demand for services is increasing.
The State of Utah plans to continue its tradition of excellence by setting the gold standard of government practices. We must ensure that scarce resources are allocated and managed in a way that will continuously bring more and more value to our stakeholders.
Governor Gary R. Herbert has set the target and charged his 24 Cabinet officials to improve government operations and services by 25% (a combination of quality, cost and throughput) over the next four years.
In his role as the Director of Operational Excellence of the Governor’s Office of Management and Budget, Greg Gardner is working in the team to ensure success in meeting the target.
- Kris Cox and Greg Gardner pioneered the implementation of TOC principles and tools three years ago at the Utah Department of Workforce Services (DWS).
- Based on that experience, they created the SUCCESS Framework—a tool to assist agencies in applying TOC and other operational excellence tools to state government. The process produced great results at DWS.
- Based on that success, Governor Herbert appointed Kris to head his Office of Management and Budget and to lead the charge for the 24 Cabinet agencies to achieve a 25% improvement in services and operations over the next four years.
- Kris recruited Greg to join her as a member of the team working to implement the SUCCESS Framework strategy across Utah state government.
Overview of the SUCCESS Framework.
Introduction of Utah’s measurement criteria.
Introduction to the SUCCESS Management Information System (SMIS).
Utah’s use of additional tools to assist agencies achieve great results including:
• Strategic and operational measurements
• Maximize control point capacity
…………………………………..• Mistake proofing
…………………………………..• Policy synchronization
Utah’s progress to anchor the budgeting process to performance.
Status of implementing the SUCCESS Framework across Utah’s 24 Cabinet agencies.
Benefits to the Audience
Real world application of TOC principles and tools in state government.
o Tools and systems that can be adapted for use in other international government agencies.
Exposure to the bottom-line results that are occurring by using these tools.