Ken Miller

Ken Miller books

Famous author

Ken Miller is the author of two famous books:

We Don’t Make Widgets: Overcoming the Myths That Keep Government From Radically Improving

It is more than just a book – it’s a mind-set. It is a new way of looking at the work of government that causes so much of the resistance to change to melt away. It takes the best ideas for performance improvement in government.

The Change Agent’s Guide to Radical Improvement

It is a comprehensive how-to book, packed with all of the information and tools necessary to make any improvement project a rousing success. Its unique methods integrate the best practices in organizational development, team building, problem solving, creativity, innovation, and project management.

Topic of the presentation

Increasing government’s capacity to do more good


Government is under incredible pressure right now. The economic crisis has hit us with a double whammy: exponential increases in demand and dramatically reduced resources. Government simply doesn’t have the capacity to do all the good we want to do in this world.


How have we responded to these new pressures? By trotting out the old ideas. More blue ribbon panels, travel moratoriums and calls for accountability. We cut back on paper clips and cut out the training. We outsource, upgrade and rightsize. Meanwhile droves of new customers are stuck on our porch waiting to knock on our door and ask for help.

The house of government doesn’t need another layer of paint or some new carpet it needs an extreme makeover. And just like on the show it needs it done fast!

Our house is full of “moldy ideas” that are making everyone sick and our pipes are bursting from the ever increasing demands. We can stand around arguing whether the house is too big or costs too much or we can grab some tools and fix it up. This presentation makes obvious the real problems plaguing government, how you can join the crew and gives you the tools to complete the makeover.

read Ken's blog


The one and only thing government needs to focus on to get out of this crisis.

You will learn a new way of seeing the work of government and better way to make that work great.

How government can perform its vital functions 80% faster at less cost with better quality.

The DNA of government complexity and how we can genetically modify it.

How to spot the “moldy” thinking that is making us all sick.

How to get rid of 40% of your agency’s workload.

Where the hidden costs of government are.

What the next generation of customers and employees are going to do to your operations.

Why technology isn’t the answer.



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