- Topic:Increasing government’s capacity to do more good
- Speaker:Ken Miller, USA
- Occupation:Founder of the Change and Innovation Agency
- About speaker:Ken Miller is the founder of the Change and Innovation Agency, a firm dedicated to helping government increase its capacity to do more good. Ken speaks to thousands of government managers every year.
He is a frequent columnist for Governing and co-founder of Public Great: An online community for change agents that lives by the creed: the work of government is noble, the people of government are amazing and the systems of government are a mess.
Let’s make them great!
- More about speaker
Ken Miller is the author of two famous books:
We Don’t Make Widgets: Overcoming the Myths That Keep Government From Radically Improving
The Change Agent’s Guide to Radical Improvement
Topic of the presentation
Increasing government’s capacity to do more good
Government is under incredible pressure right now. The economic crisis has hit us with a double whammy: exponential increases in demand and dramatically reduced resources. Government simply doesn’t have the capacity to do all the good we want to do in this world.
How have we responded to these new pressures? By trotting out the old ideas. More blue ribbon panels, travel moratoriums and calls for accountability. We cut back on paper clips and cut out the training. We outsource, upgrade and rightsize. Meanwhile droves of new customers are stuck on our porch waiting to knock on our door and ask for help.
The house of government doesn’t need another layer of paint or some new carpet it needs an extreme makeover. And just like on the show it needs it done fast!
Our house is full of “moldy ideas” that are making everyone sick and our pipes are bursting from the ever increasing demands. We can stand around arguing whether the house is too big or costs too much or we can grab some tools and fix it up. This presentation makes obvious the real problems plaguing government, how you can join the crew and gives you the tools to complete the makeover.read Ken's blog
The one and only thing government needs to focus on to get out of this crisis.
How government can perform its vital functions 80% faster at less cost with better quality.
The DNA of government complexity and how we can genetically modify it.
How to spot the “moldy” thinking that is making us all sick.
How to get rid of 40% of your agency’s workload.
Where the hidden costs of government are.
What the next generation of customers and employees are going to do to your operations.
Why technology isn’t the answer.